Creative Solution

A member called our office requesting a HELOC. She mentioned that the home is currently being remodeled.
As per our policy, I explained that we couldn’t do a HELOC. However, I mentioned that we could do an auto loan using a free and clear title. When the remodel was completed we could then do the HELOC and pay off the auto loan.
The member had started the remodel in March and ha several issues with the construction company. She was very happy and relieved that I could still do a loan for her to cover the increased amount of the remodel.
In an email Connie stated that this loan and my help in finding a solution was “greatly appreciated”.
Connie has been a member of Connections Credit Union for only one year.