Protecting Member From Scammers

We had one of our members come into the branch to do a wire transfer. This member and a couple friends were buying puppies. They had already paid $1200 for 3 puppies (used her other FI for that wire) She was coming to the branch to wire $3k per puppy for the crates/shipping. She was in the branch for a while trying to get account information. It was different of course from the first one. The guy she was purchasing them from became very rude, and continued to call her and text to see if it was done yet. (Mind you, he never gave her the info again, just told her to look at her email). As she was looking for the information, I started looking up the name of the places she said she had been in contact with. All of the sites were scammer sites, there were numerous reviews regarding how this was a scam. Then I google searched the home, satellite view shows it was a bunch of trees on the side of the road. I felt horrible telling this sweet elderly lady she wasn’t going to be getting the puppies she was so excited to get. She left very thankful, then came back a couple days later with a beautiful plant, candy, to say how EXTREMLY thankful she was and an update on what happened after she left. The guy on the other end of the phone wouldn’t quit bugging her, and she would not be getting her money back that she had already sent at her other FI, but we saved her sooo much more!